How do I confirm my email address?
The yellow bar on your dashboard, and how to make it go away.
Until your email is confirmed we cannot send you customer enquiries, and some parts of your account stay locked. It takes a minute.
Watch it on the real screens
Look at the top of your dashboard. If your email is not confirmed there is a yellow bar with a Resend link button in it.
Step by step
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Look at the top of your dashboard. If your email is not confirmed there is a yellow bar with a Resend link button in it.
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Click Resend link. We send an email to the address shown in the bar.
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Open that email and click the button inside it. You come straight back here.
What happens next
The yellow bar disappears. That is the only sign you need — nothing else changes.
If something goes wrong
No email arrived
Check your spam or junk folder. If it is not there, the address in the yellow bar may be wrong — change it first, then try again.
The link says it has expired
Links only last a short while for safety. Click Resend for a fresh one and use it straight away.