I did not get the email

1. Look in spam or junk. This is where it is, nine times out of ten.

   Found it there? Mark it as "not spam" so the next one lands properly.

2. Check the address is right. One wrong letter and it goes nowhere.

3. Wait one minute, then ask again. Asking five times in a row makes it slower, not faster.

4. Try a different email address if you can — some work email systems block outside mail completely.

All checked. Still not sorted? The section below covers what is left, or ask us.