I cannot log in

1. Check what you are typing in. Use the email address or mobile number you signed up with, not a different one.

2. Check for extra spaces. Copying and pasting often brings a space along, and that alone will stop you.

3. Use Forgot? on the login page. It emails you a link to set a new password. This fixes most cases.

4. Check your spam folder for that email — see I did not get the email.

5. Try a different browser or turn your phone's data off and on. A stuck old page can be the whole problem.

All checked. Still not sorted? The section below covers what is left, or ask us.