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Common problems

My listing is not showing on the site

Four reasons, in the order to check them.

  • About 3 minutes
  • 4 steps
  • Real screenshots
  • Updated November 2026
Interactive walkthrough

Watch it on the real screens

1 / 4
The status tabs on My Listings
Step 1 of 4

Check the word on your listing. Click My Listings and look. Only Live listings show to customers.

What each word means: Live, In review, Draft….

Step by step

  1. Check the word on your listing. Click My Listings and look. Only Live listings show to customers.

    What each word means: Live, In review, Draft….

  2. Is it In review? Then it is with our team. This usually takes about a day.

  3. Is the business Active? A listing cannot go live under a business that is still Draft or Suspended.

  4. Search for your own listing by name. If it comes up that way, it is live — it is just not on page one for the words you tried.

What happens next

Being live and being on page one are two different things. To climb, fill in your services, add real photos and answer the common questions.

Ready to do it yourself?

It opens in your dashboard. If you are not signed in yet, you sign in first and land right back there.

Still stuck?

Tell us what you were trying to do and which screen you were on. A real person answers, usually within one business day.