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Contacting a business

Where do I see the replies to my enquiry?

Every reply, quote and visit time from the business, in one thread.

  • About 2 minutes
  • 4 steps
  • Real screenshots
  • Updated November 2026
Interactive walkthrough

Watch it on the real screens

1 / 4
The My Enquiries inbox
Step 1 of 4

Sign in and click My Enquiries in the menu.

Step by step

  1. Sign in and click My Enquiries in the menu.

  2. Click Sent on the left to see only the enquiries you have sent to businesses.

  3. Click a conversation to open it. Replies, quotes and visit times from the business all appear in that thread, and you can answer from the box at the bottom.

  4. When the job is done and the business marks it Completed, it appears under Reviews for you to rate.

What happens next

The word on each enquiry tells you where it stands. See What do New, Replied, Quoted and the rest mean?.

Ready to do it yourself?

It opens in your dashboard. If you are not signed in yet, you sign in first and land right back there.

Still stuck?

Tell us what you were trying to do and which screen you were on. A real person answers, usually within one business day.