How do I reply to an enquiry?
Answer a customer, and send them a file if they need one.
Watch it on the real screens
Click My Enquiries, then the conversation you want to answer.
Step by step
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Click My Enquiries, then the conversation you want to answer.
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Type your answer in the box at the bottom and click Send Reply.
Replies stay inside the conversation. Your personal email address is never shown to the customer.
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To send a file — a photo of the job, a certificate, a plan — click Attach File and pick it.
Only the people on this enquiry can open it. It is not a public link.
What happens next
The status moves to Replied on its own once your message goes.
If something goes wrong
There is no reply box
The enquiry is finished or in Trash. Restore it, or click Reopen enquiry at the top to start it up again.
Ready to do it yourself?
It opens in your dashboard. If you are not signed in yet, you sign in first and land right back there.