What do Inbox, Sent, Starred, Archive, Spam and Trash mean?
The trays down the left, and what belongs in each.
Watch it on the real screens
Inbox — everything live. This is where you work.
Step by step
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Inbox — everything live. This is where you work.
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Sent and Received split the two sides — enquiries you sent to a business, and enquiries customers sent to you.
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Starred — the ones you flagged to come back to. Click the star on any enquiry to put it here.
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Archive — finished with, but worth keeping. Out of the Inbox, still searchable.
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Spam — junk. Marking spam also stops that sender reaching you again.
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Trash — deleted. You can still open it and click Restore to put it back.
What happens next
You can move several at once: tick the boxes down the left of the list, then use Archive, Star, Mark read or Delete in the bar that appears.
Ready to do it yourself?
It opens in your dashboard. If you are not signed in yet, you sign in first and land right back there.