How do I finish or close an enquiry?
Marking a job done — and why it matters for reviews.
There are two ways an enquiry ends, and they are not the same thing.
Watch it on the real screens
At the top of the enquiry there is a bar headed Finish this enquiry. Click Mark Completed when the work was actually done.
This is the one that matters: only a completed enquiry lets that customer leave you a review.
Step by step
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At the top of the enquiry there is a bar headed Finish this enquiry. Click Mark Completed when the work was actually done.
This is the one that matters: only a completed enquiry lets that customer leave you a review.
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Click Close without completion when it ended without the work happening, then pick a reason — Cancelled, Customer did not proceed, Duplicate enquiry, No response or Other reason.
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Changed your mind? Open it and click Reopen enquiry. Everything that happened is still there.
What happens next
Finished enquiries stay searchable. Move them to Archive to get them out of your Inbox.